Oracle Customer Experience Training - What's Available? Who's it for?

Many companies are turning to Oracle Commerce Experience (CX) solutions to provide their customers with consistent, personalized experiences whenever a customer engages with its brand.

Typically, these same companies are also looking to accelerate the deployment and adoption of their Oracle CX solutions. Subsequently, we get a lot of questions about which training is available for the Oracle CX solutions. 

The following provides a quick guide to available training and for which job roles the training is intended.

Oracle Commerce Training Administrators - Learn how to manage your Oracle Commerce production environment and become more efficient at supporting your Oracle Commerce applications. Application Developers - Develop the fundamental knowledge and hands-on experience to extend the Oracle Commerce platform and customize Guided Search.  Deliver personalized content using Experience Manager. Business Users - Learn how to take control of the merchandising process, including the product catalog, pricing, promotions and profile management to make every selling interaction relevant to every customer.

Browse available Oracle Commerce courses, which includes ATG and Endeca courses.

Oracle CPQ Cloud (BigMachines) Training

Administrators - Develop the skills to successfully implement and maintain an Oracle CPQ Cloud site, and then build on that foundation by exploring details for three main areas: Configuration, Commerce and the Document Engine.  Business Users - Get introduced to the Oracle CPQ system, including how the application is set up and how to communicate business requirements to administrators before, during and after implementation.

See the available Oracle CPQ (BigMachines) courses.

Oracle Sales Cloud Training

Application Developers - Learn how to modify, customize and extend the as-delivered Oracle Sales Cloud applications. Implementers and Consultants - Develop the skills to ensure a smooth, rapid implementation of Oracle Sales Cloud. You'll walk away with a deeper understanding of the foundation and configuration options of Oracle Sales Cloud so you can make better decisions during your implementation that align with your business requirements.

See the available Oracle Sales Cloud courses.

Oracle Service Cloud (RightNow) Training

Administrators - Learn the fundamentals to help get oriented. Become familiar with the initial setup tasks to get you started and the core functionality to help you enhance and maintain your system. Business Analysts - Learn how to leverage Oracle Service Cloud Analytics to benefit your business.

See the available Oracle Service Cloud (RightNow) courses.

Oracle Marketing (Eloqua) Cloud

Administrators - Learn database integration, system integration, user management and database security for your Oracle Marketing Cloud solution. Marketing Professionals - Learn marketing best practices as well as Eloqua-specific product knowledge.

Explore available Oracle Marketing Cloud (Eloqua) courses.